Critical SHIFT Testimonials
book is a great blend of hard-nosed straight forward advice, mixed
with a dash of theory and a tool kit for growth and transformation.
Vice President, Organizational Development & Human Resources
Shell Technology Ventures, Inc.
read the very impressive work of Lori Silverman and Annabeth Probst.
It has given me renewed energy and a clarified sense of direction
for our next efforts here at First Union.
First Union National Bank
book is a breakthrough in the understanding of what is needed
to take companies to the next level of quality management. The
authors have completed extensive research and have presented a
logical and comprehensive roadmap for any sized company to implement
a quality environment. They accomplish this with a masterful blend
of insights, examples and thought provoking questions. Their Starburst
Model™ encompasses all aspects of a company culture that
is necessary to insure the successful integration of quality.
Vice President, Quality, Americas Region
Nokia Mobile Phones
this book, the authors have addressed a gap in the quality literature
by exploring the future of the quality movement its gyrations
and transformations, and whats in store for quality professionals
and practitioners. Picking up where the ASQ Future Study leaves
off, Critical SHIFT parses
the state of quality with the help of some of the leading management
and quality thinkers, and pieces together clues of trends and
forces which will shape organizational performance, work and work
styles, and even job opportunities in the 21st century. This is
a powerful guide for envisioning a contour on where we are and
where were headed.
Regional Quality Officer
American Express TRS Company
and Annabeth have examined the past, present, and future of quality
in a readable text. Quality professionals can learn how to become
useful in helping their organizations become useful. I liked it.
Author of Quality and Me: Lessons from an Evolving Life
SHIFT is a timely and insightful guide to where organizational
performance is headed and provides the tools to succeed in the
years to come. A must read for those who are determined to stay
on top of where we are and where we are going in the evolution
Richard Chang Associates, Inc.
1999 Chairman of the Board: American Society for Training &
are tuned as consumers to expecting that new is best...the old
is out, the new is in. And so it goes for management approaches.
Is quality in or out? Is reengineering better than quality?
Critical SHIFT presents
us with a more useful view; one of transition and evolution. It
guides in an evolutionary journey through past, present, and future
management approaches, building as we go, toward even better methods.
Director, Office of Quality Improvement
University of Wisconsin-Madison
this book timely and helpful for me not only professionally, but
personally, as I re-examine my career and broader life goals.
The information and insights offered led me to a deeper level
of self-examination and helped shed some light on important personal
questions. The Starburst Model™ ...helped me synthesize
my thoughts into a coherent picture of how the various pieces
of the quality integration puzzle fit.
P. Eng., MBA